{"id":1444,"date":"2026-05-04T20:21:30","date_gmt":"2026-05-04T20:21:30","guid":{"rendered":"https:\/\/painhunting.com\/returns-refund-policy\/"},"modified":"2026-06-10T23:28:25","modified_gmt":"2026-06-10T23:28:25","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/painhunting.com\/kk\/returns-refund-policy\/","title":{"rendered":"Returns &#038; Refund Policy"},"content":{"rendered":"\r\n<p class=\"p1\">At PainHunting, we aim to provide high-quality digital products, tests, and session-based services. Please read this Refund Policy carefully before making a purchase.<\/p>\r\n<hr \/>\r\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\r\n<h2><span class=\"s1\"><b>1. General Policy<\/b><\/span><\/h2>\r\n<p class=\"p3\">Due to the nature of our services (digital content, tests, and bookings), <span class=\"s1\"><b>all purchases are generally non-refundable<\/b><\/span> unless stated otherwise.<\/p>\r\n<p class=\"p1\">By purchasing any product or service on PainHunting, you agree to this policy.<\/p>\r\n<hr \/>\r\n<h2>\u00a0<\/h2>\r\n<h2><span class=\"s1\"><b>2. Digital Products (Tests, Courses, Books)<\/b><\/span><\/h2>\r\n<p class=\"p4\">This includes:<\/p>\r\n<ul>\r\n<li>Paid tests<\/li>\r\n<li>Online courses<\/li>\r\n<li>Digital books (eBooks, audio content)<\/li>\r\n<\/ul>\r\n<h3><span class=\"s1\"><b>Refund Terms:<\/b><\/span><\/h3>\r\n<ul>\r\n<li>Once access is granted or content is delivered, <span class=\"s1\"><b>no refunds will be issued<\/b><\/span><\/li>\r\n<li>This is because digital content cannot be returned or \u201cunused\u201d<\/li>\r\n<li>No chargebacks will be accepted for delivered digital content. Disputes must be submitted directly to PainHunting before contacting the payment provider.<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>\u00a0<\/h2>\r\n<h2><span class=\"s1\"><b>3. Sessions &amp; Appointments<\/b><\/span><\/h2>\r\n<p class=\"p3\">Sessions are conducted by independent Painhunters.<\/p>\r\n<h3><span class=\"s1\"><b>Refund eligibility:<\/b><\/span><\/h3>\r\n<ul>\r\n<li>If a session is <span class=\"s1\"><b>cancelled by the Painhunter<\/b><\/span>, you may:\r\n<ul>\r\n<li>request a full refund, or<\/li>\r\n<li>reschedule the session<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li>If you cancel:\r\n<ul>\r\n<li>refunds may be provided <span class=\"s1\"><b>only if cancellation is made at least 12 hours in advance<\/b><\/span><\/li>\r\n<li>late cancellations or no-shows are <span class=\"s1\"><b>non-refundable<\/b><\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>\u00a0<\/h2>\r\n<h2><span class=\"s1\"><b>4. Technical Issues<\/b><\/span><\/h2>\r\n<p class=\"p4\">If you experience a genuine technical issue (e.g., unable to access a purchased test or content):<\/p>\r\n<ul>\r\n<li><span class=\"s1\">Contact us within <\/span><span class=\"s2\"><b>48 hours of purchase<\/b><\/span><\/li>\r\n<li>We will attempt to resolve the issue<\/li>\r\n<li>If the issue cannot be resolved, a refund <span class=\"s1\"><b>may be issued at our discretion<\/b><\/span><\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>\u00a0<\/h2>\r\n<h2><span class=\"s1\"><b>5. Duplicate or Accidental Payments<\/b><\/span><\/h2>\r\n<p class=\"p4\">If you are charged more than once for the same product:<\/p>\r\n<ul>\r\n<li>Contact us immediately<\/li>\r\n<li>Verified duplicate payments will be <span class=\"s1\"><b>fully refunded<\/b><\/span><\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>\u00a0<\/h2>\r\n<h2><span class=\"s1\"><b>6. Subscription Services (if applicable)<\/b><\/span><\/h2>\r\n<p class=\"p4\">For recurring memberships:<\/p>\r\n<ul>\r\n<li>You can cancel your subscription at any time<\/li>\r\n<li><span class=\"s1\">Cancellation stops <\/span><span class=\"s2\"><b>future billing only<\/b><\/span><\/li>\r\n<li>No refunds for already billed periods<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>\u00a0<\/h2>\r\n<h2><span class=\"s1\"><b>7. Payment Processing<\/b><\/span><\/h2>\r\n<p class=\"p3\">Refunds (if approved) will be processed via the original payment method.<\/p>\r\n<p>Refunds processed via Robokassa (LLC Roboxchange) are subject to their processing timelines, typically 5\u201310 business days.<\/p>\r\n<p class=\"p1\">Processing time may vary depending on the payment provider.<\/p>\r\n<hr \/>\r\n<h2>\u00a0<\/h2>\r\n<h2><span class=\"s1\"><b>8. Abuse of Policy<\/b><\/span><\/h2>\r\n<p class=\"p4\">We reserve the right to refuse refunds if we detect:<\/p>\r\n<ul>\r\n<li>misuse of services<\/li>\r\n<li>repeated refund requests<\/li>\r\n<li>suspicious or fraudulent activity<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<h2>9. Governing Law<\/h2>\r\n<p>This Refund Policy is governed by the laws of the Republic of Kazakhstan. <br \/>Disputes are subject to the jurisdiction of the courts of Kazakhstan.<\/p>\r\n<hr \/>\r\n<h2><span class=\"s1\"><b>10. Contact Us<\/b><\/span><\/h2>\r\n<p class=\"p3\">For refund requests or questions:<\/p>\r\n<p class=\"p3\">If you have any questions about this Refund Policy, please contact us:<\/p>\r\n<p>Legal entity: Painhunting LLC,<\/p>\r\n<p>BIN: 230540044472<\/p>\r\n<p>Address: Mangilik el 38, 117, Astana, Kazakhstan<\/p>\r\n<p class=\"p1\">painhunting.kz@gmail.com<\/p>\r\n<hr \/>\r\n<h2>\u00a0<\/h2>\r\n<h2><span class=\"s1\"><b>Final Note<\/b><\/span><\/h2>\r\n<p class=\"p1\">Completion of a purchase constitutes acceptance of this Refund Policy. Explicit confirmation is obtained at checkout where required by applicable law.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>At PainHunting, we aim to provide high-quality digital products, tests, and session-based services. Please read this Refund Policy carefully before making a purchase. \u00a0 1. General Policy Due to the nature of our services (digital content, tests, and bookings), all purchases are generally non-refundable unless stated otherwise. By purchasing any product or service on PainHunting, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1444","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/painhunting.com\/kk\/wp-json\/wp\/v2\/pages\/1444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/painhunting.com\/kk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/painhunting.com\/kk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/painhunting.com\/kk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/painhunting.com\/kk\/wp-json\/wp\/v2\/comments?post=1444"}],"version-history":[{"count":15,"href":"https:\/\/painhunting.com\/kk\/wp-json\/wp\/v2\/pages\/1444\/revisions"}],"predecessor-version":[{"id":3456,"href":"https:\/\/painhunting.com\/kk\/wp-json\/wp\/v2\/pages\/1444\/revisions\/3456"}],"wp:attachment":[{"href":"https:\/\/painhunting.com\/kk\/wp-json\/wp\/v2\/media?parent=1444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}